Privacy Policy

Last updated: June 17, 2026

Overview

CanWe is operated by Beijing Kanwei Technology Co., Ltd. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, mobile applications, and related digital products, including emotional companionship, casual game, and mindful digital experiences.

Information We Collect

Depending on the product and the choices you make, we may collect contact information such as your name and email address, account and profile information, support messages, product feedback, in-app content that you choose to create or submit, game or activity progress, preferences, language and approximate region, device and log information, crash diagnostics, analytics events, and purchase or subscription status. If a product asks to access device permissions such as notifications, photos, microphone, camera, or location, we will request permission before using that access.

How We Use Information

We use information to provide and maintain our services, personalize product experiences, support emotional companionship and entertainment features, process support requests, manage accounts and subscriptions, improve quality and safety, analyze performance, prevent fraud and abuse, comply with legal obligations, and communicate with you when permitted by law or with your consent.

AI, Emotional Support, and Sensitive Content

Some CanWe products may use AI or interactive content to offer companionship, reflection, entertainment, or mindful routines. These products are not medical, therapy, diagnosis, crisis response, or emergency services. If you are facing an emergency or may harm yourself or someone else, contact local emergency services or qualified professional support immediately. We may process safety-related signals to help detect abuse, harmful content, or violations of our terms.

Third Parties and Service Providers

We may share information with vendors that help us operate hosting, analytics, crash reporting, customer support, cloud infrastructure, security, payment status verification, and app distribution. We require service providers to protect personal information in a manner consistent with this Policy. App store purchases are processed by the applicable app store or payment provider; we do not receive full payment card numbers from them. We may also disclose information when required by law, to protect rights and safety, or in connection with a merger, acquisition, financing, or business transfer.

Data Retention and Deletion

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including service operation, security, legal compliance, dispute resolution, and business records. You may request access, correction, deletion, or withdrawal of consent by contacting us. We may keep limited records where required by law or necessary for legitimate security and compliance purposes.

Children and Age-Appropriate Use

Our general-audience products are not directed to children under 13 or the minimum age required by local law. If a future product is designed for children or teens, we will provide age-appropriate notices and safeguards. If you believe a child has provided personal information without appropriate consent, contact us so we can review and take appropriate action.

International Transfers

We may process and store information in countries or regions outside your place of residence. Where required, we use appropriate safeguards designed to protect information during international transfer and processing.

Your Choices

You can manage app permissions through your device settings, opt out of optional communications where available, stop using a service, or request account and data actions by contacting us. Some data may be necessary to provide core service functions or comply with legal and security obligations.

Contact

For privacy questions or data requests, contact us at canwewin@126.com.

隐私政策

最后更新：2026 年 6 月 17 日

概览

CanWe 由北京看围科技有限公司运营。本隐私政策说明当你使用我们的网站、移动应用和相关数字产品时，我们如何收集、使用、存储、披露和保护信息。这些产品可能包括情感陪伴、休闲游戏和精神陪伴类数字体验。

我们收集的信息

根据具体产品和你的选择，我们可能收集姓名、邮箱等联系方式，账号与资料信息，客服沟通内容，产品反馈，你主动创建或提交的应用内内容，游戏或活动进度，偏好设置，语言与大致地区，设备与日志信息，崩溃诊断，分析事件，以及购买或订阅状态。如果产品需要访问通知、照片、麦克风、相机或位置等设备权限，我们会在使用前请求你的授权。

信息用途

我们会将信息用于提供和维护服务，个性化产品体验，支持情感陪伴和娱乐功能，处理客服请求，管理账号与订阅，提升质量和安全性，分析性能，防范欺诈和滥用，履行法律义务，并在法律允许或取得你同意时与你沟通。

AI、情感支持与敏感内容

部分 CanWe 产品可能使用 AI 或互动内容来提供陪伴、反思、娱乐或精神仪式感体验。这些产品不属于医疗、心理治疗、诊断、危机干预或紧急救助服务。如果你正面临紧急情况，或可能伤害自己或他人，请立即联系当地紧急服务或合格专业人士。为帮助识别滥用、有害内容或违反条款的行为，我们可能处理与安全相关的信号。

第三方与服务提供商

我们可能与帮助我们运营托管、分析、崩溃报告、客服、云基础设施、安全、支付状态验证和应用分发的供应商共享信息。我们要求服务提供商按照与本政策一致的方式保护个人信息。应用商店购买由相应应用商店或支付提供方处理；我们不会从其处接收完整银行卡号。在法律要求、保护权利和安全，或发生合并、收购、融资、业务转让时，我们也可能披露必要信息。

数据保留与删除

我们仅在实现本政策所述目的所需的合理期限内保留信息，包括服务运行、安全、法律合规、争议解决和业务记录。你可以联系我们请求访问、更正、删除或撤回同意。在法律要求或安全与合规需要的情况下，我们可能保留有限记录。

儿童与适龄使用

我们面向一般受众的产品并非针对 13 岁以下儿童或当地法律规定的最低年龄以下用户。如果未来产品面向儿童或青少年，我们会提供适龄提示和保护措施。如果你认为儿童在未获得适当同意的情况下提供了个人信息，请联系我们，我们会进行审核并采取适当措施。

跨境处理

我们可能在你居住地以外的国家或地区处理和存储信息。在法律要求的情况下，我们会采用适当保障措施，以保护信息在跨境传输和处理过程中的安全。

你的选择

你可以通过设备设置管理应用权限，在可用时退订可选沟通，停止使用服务，或联系我们请求账号和数据相关操作。部分数据可能是提供核心服务功能或履行法律与安全义务所必需的。

联系方式

如有隐私问题或数据请求，请通过 canwewin@126.com 联系我们。